R E T U R N S

We understand how tricky it is, and that’s why we offer a completely risk-free 30 day return policy, beginning when you receive your item.

If you receive your order and you’re not happy with it, we will happily receive your goods back and issue you with a refund of the amount less original shipping costs incurred (unless the item is faulty).

Please ensure you send the item/s you are returning with all the paperwork you received with your order. We are not able to accept your return without them or Returns Authorisation number.

To request your RA number, email us at contact@ruscollective.com within 30 days of receiving your order advising of the item/s your wish to return.  If the item is faulty, please provide details as to how and images if possible.

All items must be returned in their original condition, unwashed (including dry cleaning), unworn, undamaged with all tags and original packaging intact. 


H O W   T O   R E T U R N   A N   I T E M :

1. Request your Return Authorisation number by emailing contact@ruscollective.com within 30 days of receiving your order.
2. Please include your order number and which item (s) you would like to exchange/refund and the reason you are returning them.
3. Once your refund/exchange has been approved we will send you an email with your RA number.
4. Send back to the following address:

PO Box 224
Toogoolawah  QLD  4313
AUSTRALIA

Your return must be sent back within 30 days of receiving the RA number. We recommend customers send back the goods via registered post so that you may track your parcel. Rüs Collective cannot be responsible for your return parcel.


P L E A S E   N O T E :

For hygiene reasons, we do not accept returns on earrings, swimwear, bodysuits, bodices and intimates, unless the goods are defective. We also do not accept returns on homewares.